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Cancellation and refund policy for an appointment at Transbord Québec:

We offer our services by appointment. To cancel an appointment, we ask our customers to notify at LEAST 72 hours (3 days) in advance.

In case of cancellation, as an alternative, we can propose the postponement of the appointment. The session must be scheduled within 7 days of cancellation.

If you choose not to reschedule the appointment, an amount equivalent to 1 hour of consultation ($50) will be charged. The rest of the payment initially made will be refunded to you.

We are implementing this policy since within 72 hours, we will have already committed time to the preparation of the appointment.

Cancellation is free if announced 72 hours in advance.

Cancellation policy after the first meeting

If you do not wish to continue your approach with us after your first video, the balance of the total cost of your service will not be charged to you.

However, we will retain the deposit amount to cover our time, the preparation we have done for this first meeting as well as our administrative costs.